“We had looked at various cashless solutions available in the market before we decided to go with Semnox and now that we are using the Parafait solution for over a year, I feel confident that we made the right choice at the right time. Semnox has many functionalities and modules which we intend to adopt and roll out to our clients in the coming days. This will help us drive more sales and get good value for money and increase the convenience for our clients.”
“Our search for the right system to manage the Kids Play area and the cafeteria ended with Semnox. A simple-to-use system, easy metrics and their extensive experience has helped in automating most of our work” — Alia Nabooda, Business Owner, Fiafia “We had a very tight schedule to open the new store and Semnox has been very cooperative and successful in launching the store as planned. We are happy to be associated with Semnox and look forward to opening multiple stores across Saudi Arabia.”
“The old method of our redemption counter was as we see probably at most FECs, where we have a couple of redemption stations, and kids will crowd around picking up prices, etc. In our facility, we do not have the space to do a retail-style layout for a redemption counter. So, we wanted to find a way to improve the redemption experience. We added two of Semnox’s Klaimprize kiosks and now customers can go up and choose their own redemption prices. This has cut down on our staffing cost because on slow days we don’t actually have to staff the redemption counter”
“We were struggling with Reporting, CRM, and Gift management in our old system. Semnox was our best choice with their ease-of-use system we are able to free our minds and focus more on our customer’s needs. We are happy that Semnox has been able to implement and migrate the system smoothly without downtime amidst the pandemic crisis.”
“We approached several companies to discover which cashless solution would make the most sense for our business and Semnox was hands down the best choice for what we needed. We really liked tap-to-play readers, their flexible software capabilities as well as their All-In-One Komplete Kiosk which allowed us to save necessary space and provided a self-serve option for our customers, freeing up employees from selling cards or attractions. Our guests were extremely quick to adapt from tokens and tickets to cards, utilizing RFID technology and the Parafait Beam Readers. Installation was made during COVID-19 pandemic so this decision was also based on eliminating excess touchpoints for safety and sanitary reasons.”
“We are happy to work with the Semnox Solutions cashless system for 6 years. Their extensive support and timely completion of the projects have helped us in this business. We have always aimed to provide the best attractions to the kids in our area, and Semnox has assisted us immensely to achieve this.”
“We were looking for a card system that could handle our multiple entertainment facets and that would allow our customers to move seamlessly from one store to another. Semnox has delivered as per their commitments and we are proud to launch their cashless system in our first store. We will move our other locations to cashless as well in upcoming weeks.”
“We decided to go cashless at one of our popular locations during the lockdown. We are very happy to be associated with Semnox. Things were not easy given the situation, and yet their team was able to deliver the project on time! Ours is not the easiest setup as we wanted to allow customers to use both coins and cashless cards, with the ability to switch between paper and electronic tickets. I am very happy that we were able to achieve what we intended with excellent support from Semnox.”
“Like many other Family Entertainment Centers, we have struggled through various frustrating Point of Sale system solutions over the last few decades, with the majority falling short on consistent reliability and up-to-date technology, mixed with drastic, never-ending, and ever-increasing “software” fees. That said, the biggest downfall with these other companies was the lack of ethics and concern for prompt and sincere customer service. After learning of Semnox through another industry partner, we quickly discovered that they placed ethics and prompt, sincere customer service at the top of their list, and I believe, as a result of their self-pride, the Semnox system is top-notch in both technology and reliability. In addition, our franchisees are more than pleased with the lack of exorbitant and unnecessary fees.”
“We are glad that we have deployed the Play Pass system across all our stores in Saudi Arabia. This system has enhanced the customer experience at our stores. They don’t need to carry the tokens around to play games. Everything runs on the Play Pass system as it should, and all the metrics related to the Game performances are just a click away.”
“We at Funcity always strive to increase customer convenience coupled with a strong customer focus. The SmartFun app is in that direction and it becomes more critical with new norms of social distancing and allows clients to buy, manage, track on their own. Partnering with Semnox has helped us to adapt to latest technology trends and roll out these new-age solutions to our clients.”
“We chose Semnox primarily because of their Software capabilities and hardware design. The Lumin RFID reader is much advanced compared to what we have seen in the industry. We are very pleased with the overall experience with Semnox including customer support. Parafait has the needed tools to optimize the business operations and control pilferage.”
For Game Master, it was important that the new system that was brought in not only addresses our concerns operationally but also increases customer satisfaction and convenience. With our card roaming feature, many customers find it convenient to use the same card across multiple locations which in a way increases customer loyalty and drives in more revenue. We are extremely happy with the way Semnox’s Cashless System has helped us and we look forward to working with them.
We have been observing the constant innovation and growth of Semnox over the years. The professionalism they bring to the table is commendable. We have always associated with the best and when it comes to a card system we had tried two other card systems prior to this. However, Semnox surpasses both in terms of feature availability and prompt support. Moreover, they have an in-house development team that is very supportive with integrations and development.
Partnering with Semnox to roll out our RFID technology upgrade for our concept was one of the best decisions we have made at CEC in the last 5 years. We were concerned initially because Semnox was a smaller organization, but they exceeded our expectations in every way possible. Our operations team views Semnox as part of our organization, that is the best endorsement any vendor could hope for.
We have a unique concept where entertainment is combined with education for the kids so that the learning is fun and parents do appreciate these concepts. We have seen a strong acceptance of our offering. To continue with our growth strategy and continued innovation, we needed a partner with a solution for current needs but also one ready to work with us to expand on the solution footprint as we grow.
We took on a very ambitious system-wide upgrade, this upgrade was only possible with the correct partner. Early on it was clear that Semnox was willing and able to deliver on our demanding list of deliverables. We couldn’t be happier with the level of commitment the entire team at Semnox has shown.
Now I fully understand why people choose Semnox. High accuracy and the professional team are the characteristics of this project. I am extremely happy to share my positive experience using Semnox’s professional product Parafait core management software.
We have had a smooth rollout of stores across India with Semnox being a reliable partner. Continuous innovation backed with a dedicated support team has always been their cornerstone.
The Parafait platform is very robust and Semnox has been very responsive to our needs. Also, their Dallas, Texas based installation and tech support teams have been great to work with.
I understand how fortunate we are to have found such a wonderful group of people to work with. We are extremely appreciative of Semnox’ s efforts! I would give 11 stars on the scale of 1 to 10!
