ATOMIC CITY Family Fun Center Converts its Technology to Semnox

Paducah, KY – ATOMIC CITY Family Fun Center recently upgraded its point-of-sale system to Semnox powered by Parafait’s suite of solutions for the 44,000-square-foot award winning facility that is host to a variety of attractions, a large arcade, a full-scale bar and food and beverages.

The upgrade to Semnox also included arcade redemption, converting the attractions to cashless and tap-to-play arcade cards using RFID card readers, arcade redemption management, and custom-themed kiosks.

ATOMIC CITY opened at the end of 2020. They were spending a lot of time on the phone with the previous provider for technical support. “Now, since converting to Semnox, everything is running so smoothly,” said Jeff Pierce, co-owner of ATOMIC CITY. “Also, during the installation process, they met all of our deadlines, and the leadership constantly followed up to assure everything was satisfactory.”

“Not only did we need a system that was more dependable than what we were using, but it was also their non-pushy approach that we appreciate,” continued Pierce. “Semnox showed us the demo a few years back, which we thought then looked really user friendly. We would see them at industry-related events, and they made an effort to keep in touch with us without being pushy, which turned into a good, established relationship. By the time it was time to switch technology, while we did interview with other companies, we pretty much knew we’d go with Semnox.”

The Semnox self-service kiosks allow customers to purchase and reload game cards and upsell packages. The Lumin RFID card readers enable “tap-to-play” functionality for quick and easy access to gameplay, without the need for manual entry. It also tracks redemption points and eliminates paper tickets causing fewer issues for operators.

Semnox offers technology solutions for all-size operations, from one-unit locations to large, multi-unit clients. With a global presence in over 55 countries, Semnox Solution prides itself on top-notch customer service. “No matter the size of the operation, our clients tell us that Semnox support is unparalleled in the industry,” says Bepin Jose, President of Semnox Americas. “We pride ourselves on our effective customer support processes that have been very effective.”

“I really can’t say enough good things about the Semnox team,” explained Pierce. “Tech support is very good, and it feels like a family with Semnox.”

About Semnox Solutions
Semnox Solutions is a global leader in providing technology-driven solutions for the entertainment and leisure industry. With a strong focus on innovation and customer- centricity, Semnox offers a comprehensive suite of products and services designed to enhance operational efficiency, improve guest experience, and drive revenue growth for entertainment venues worldwide. Semnox’s Parafait suite of products is operational at over 2800 sites spread across 60-plus countries.

About ATOMIC CITY
ATOMIC CITY Family Fun Center is a premier entertainment destination offering a wide range of fun-filled activities suitable for all ages. With a focus on creating unforgettable experiences, ATOMIC CITY caters to families, thrill-seekers, and private events, ensuring there's something for everyone. Additionally, they were chosen as one of the World’s Greatest Entertainment Centers featured on the national TV show, The World’s Greatest, in 2024.