Automated Arcade Redemption with Klaimprize Kiosk: Streamlining FEC Prize Counters

30 May

Rethinking Redemption: How Semnox’s Klaimprize Kiosk is Transforming the FEC Guest Experience

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For family entertainment centers (FECs), managing the post-play rush at the redemption counter can be one of the most difficult parts of the guest journey. Picture this: school field trips ending all at once, birthday parties concluding with a scramble for prizes, group bookings funneling dozens of kids to a single redemption area. Even with a full team on hand, staff can struggle to keep up with the demands of high-traffic prize counters.

“The challenge for busy, high-volume days at typical fun centers is how to move many people through the redemption area in a very short period of time,” explained Phil Showler, Head of Sales for the Americas at Semnox. “At Semnox, we partner with operators to listen to this type of challenge and find a solution. In this case, we have—and it’s a truly revolutionary piece of equipment called the Klaimprize Kiosk.”

Solving a Real Operational Pain Point

We designed the Klaimprize Kiosk to help operators manage high-traffic redemption areas more effectively. The kiosk allows guests to tap their game card, browse available prizes in real time, and complete their selection on a user-friendly touch screen. Once submitted, the order is sent to a designated printer or staff workstation for fulfillment. This process helps reduce wait times and crowding at the counter, giving guests more time to enjoy other parts of the venue while their order is being prepared.

Designed for Today’s Guest Expectations

Modern guests expect speed, convenience, and control. Whether they’re kids racing to claim their loot or parents trying to wrangle schedules, few want to spend time waiting in redemption lines. They want:

Immediate gratification
Minimal wait times
A self-service experience that mirrors retail and dining trends

Operators also benefit when crowds are managed more effectively, keeping the energy flowing and guests spending more time on the game floor. GameTime, a Florida-based chain of entertainment centers, has already experienced the benefits of Klaimprize firsthand.

“We had a positive shift in guest behavior when we implemented the self-service kiosks for game card purchases, so adding the redemption kiosks just made sense,” said Mike Abecassis, owner and operator of GameTime. “About 55% of redemptions immediately moved to the redemption kiosks, which eliminated the selection process and cut back on staffing. We were able to really impact not only labor but guest experience because it’s a better self-driven experience.”

The Klaimprize Kiosk: How It Works

Klaimprize was built with convenience in mind:

Tap & Go Simplicity – Guests tap their play card to access real-time prize inventory.
Visual Browsing – Items are displayed with images, values, and availability.
Fast Checkout – Guests confirm their selections and receive a printed order ticket.
Streamlined Fulfillment – Staff receive the order via printer or digital display, prepare the items, and call out the order number for pickup.

Our kiosk removes the friction that often accompanies traditional counters, letting guests keep playing while their prizes are prepared—without long lines or confusion.

Why Operators Are Making the Switch

Klaimprize is more than just a kiosk—it is a smart operational asset. Operators see value in:

Reduced Wait Times – Guests no longer crowd redemption counters during peak periods.
Optimized Labor – Staff are reallocated to high-impact guest service roles.
Higher Guest Satisfaction – The process feels faster, easier, and more fun.
Increased Spend – Less time in line means more time on the game floor.
Scalable Design – Ideal for both small arcades and large multi-venue chains.
Award-Winning Innovation – Recipient of the IAAPA Brass Ring Award for excellence.

At Loveland Laser Tag in Colorado, limited space made its redemption counter challenging. “The old method of our redemption counter was as we see probably at most FECs, where we have kids that would crowd around looking and picking up prizes, but our facility does not have the space to do a retail-style layout,” said Jeff Willy, owner of Loveland Laser Tag. “So, we wanted to find a way to improve the redemption experience. We added two of Semnox’s Klaimprize kiosks and now customers can go up and choose their own redemption prizes. This has cut down on our staffing cost because on slow days we don’t have to staff the counter.”

By shifting to Klaimprize kiosks, Loveland Laser Tag offers a more modern and guest-driven approach to redemption. The self-service model has helped ease congestion, reduced the need for dedicated staffing during slower hours, and ultimately delivered a smoother, more efficient experience for guests.

Klaimprize: The Quiet Hero on the Floor

In many ways, the Klaimprize Kiosk functions like an ideal team member — consistent, tireless, and always focused on guest satisfaction. It allows visitors to browse prizes, make selections, and complete their redemption orders independently, freeing up staff to focus on more personal, high-value interactions across the venue.

At The People’s Choice Family Fun Center in Chicagoland, Klaimprize has helped streamline the redemption process while improving the overall guest experience. “Semnox’s solutions have transformed how we operate, allowing our team to focus on high-priority tasks while delivering a faster, more enjoyable experience for our guests,” said John Sarantakis, President of The People’s Choice.

Want to see it in action? Watch as John walks you through a day in the life of the People’s Choice Klaimprize Kiosk.

Ready to Rethink Your Redemption Experience?

If your FEC is still relying on traditional prize counters, it may be time to explore what’s next. Klaimprize is already transforming venues across the globe, and the benefits are measurable, operationally and financially. Contact us today to learn more.

The future of prize redemption is already here. Let Klaimprize be your venue’s next best employee.

Frequently Asked Questions (FAQ)

What kind of FECs or arcades is Klaimprize best suited for?

Klaimprize is ideal for high-traffic entertainment centers including arcades, trampoline parks, bowling alleys, and indoor fun centers that deal with school groups, birthday parties, and weekend rushes.

Can Klaimprize work with both digital play cards and paper ticket systems?

Yes! Guests can redeem prizes using digital play cards or manual ticket receipts, giving you flexibility based on your existing setup.

How does Klaimprize help reduce queue times at the redemption counter?

The kiosk enables guests to browse and place their prize orders directly without waiting in line. Orders are sent to a printer or staff terminal for quick fulfillment, allowing guests to return to play instead of waiting.

How many kiosks do I need for my center?

It depends on your footfall and space. For most mid-sized FECs, 1–2 kiosks near the redemption area can dramatically reduce wait times. Our team can help assess your needs.

What happens after a guest place an order at the kiosk?

The order is printed or displayed for staff at a designated redemption zone. Staff members fulfill the order and call out the guest’s order number for pickup.